Is a deposit required?

A 50% non-refundable retainer is required to reserve your event date and is applied toward your total balance. The remaining balance is due 14 days before your celebration.
Should your plans change, your retainer will be held as a credit and may be applied toward a new event date within 12 months of your original celebration, subject to availability.

What time is setup?

Our team arrives approximately 1.5 to 2 hours before your scheduled start time to ensure every detail is prepared before your guests arrive. Setup is completed before your rental begins, so your reserved booth time is yours to enjoy in full.

Are you insured?

Absolutely. KEEP HAUS is fully insured, and proof of insurance is available upon request. If your venue requires it, we're happy to provide a certificate of insurance and list them as an additional insured before your celebration.

Requests to extend beyond scheduled time?

If you'd like to extend your booth experience, we kindly ask that all requests be made at least 72 hours before your celebration. This allows us to coordinate staffing and scheduling to ensure everything runs seamlessly. While we're unable to accommodate extensions on the day of your event, we'll always do our best to help when notified in advance.
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Do you provide props?

Absolutely. We offer a thoughtfully curated collection of stylish, modern props designed to complement a variety of celebrations and aesthetics. If you're envisioning something more personalized, custom props are also available for an additional investment.

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What is your cancellation & refund policy?

We understand that plans can change. While cancellations are non-refundable, any payments made will be applied as a credit toward a future celebration. Your credit may be used within 12 months of your original event date, subject to availability.

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What kind of accessibility is needed at the event venue?

To ensure the best experience, we'll need a level, easily accessible setup area measuring approximately 10' × 10', with at least 8 feet of overhead clearance when using a backdrop.

Our equipment is carefully transported and requires step-free access to the setup location. Outdoor setups are welcome, provided the booth is fully protected from the elements. If inclement weather is possible, we kindly ask that an indoor backup location be available.